Privacy Policy
Effective Date: 2025
This Privacy Policy describes how LUHB LLC ("we," "us," or "our") collects, uses, and shares your personal information when you interact with us for appointment confirmations, reminders, and/or promotional communications. We are committed to protecting your privacy and handling your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal information that you voluntarily provide to us when you schedule appointments or opt-in to receive promotional communications. This may include:
Contact Information: Name, phone number, and email address.
Appointment Details: Date, time, and service requested.
2. How We Use Your Information
We use the information we collect for the following purposes:
Appointment Management: To send you confirmations, reminders, and updates regarding your scheduled appointments.
Promotional Communications: To send you information about our services, special offers, and other marketing materials, but only if you have explicitly consented to receive such communications.
Communication: To respond to your inquiries and provide customer support.
3. How We Share Your Information
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business and providing our services, such as scheduling software providers or email marketing platforms. These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. We may also disclose your information if required by law or in response to a valid legal process.
4. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
GDPR Rights:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure ( "Right to be Forgotten"): You have the right to request that we delete your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
CCPA Rights:
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share the information.
Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information. Therefore, an opt-out is not necessary.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
LUHB LLC 3400 Cottage Way, Ste G2 Sacramento, CA Phone: 916-246-0280 Email: carlos@lumenhb.com
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.
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